The CivilServant nonprofit organizes citizen behavioral scientists to test ideas for a fairer, safer, more understanding internet. We do that by working directly with online communities to test ideas in moderation and evaluate the impact of the tech industry in our social lives.
CivilServant, which is incubated by Global Voices, was started by Dr. J. Nathan Matias as his PhD project at the MIT Media Lab and MIT Center for Civic Media. The project continues at MIT and at Princeton University, where Nathan is a post-doctoral researcher. Experiments conducted by CivilServant are designed by and with online communities, following procedures that are approved by our university ethics boards. If you have any questions about this research, please contact J. Nathan Matias on reddit or via email.
CivilServant has received funding from the Ethics & Governance of AI Fund, the Mozilla Foundation, and the Kahneman-Treisman Center for Behavioral Policy at Princeton University. Nathan's post-doc is funded by the Princeton University departments of Psychology (Paluck Lab), Center for IT Policy, and Sociology,
In time, we hope that any community will be able to create an account with CivilServant and set up an experiment on your own. For now, if your subreddit is interested to test your moderation ideas, please contact /u/natematias on reddit or send us an email.
To stay informed about CivilServant and receive updates on experiment results, please sign up for email updates.
J. Nathan Matias (Founder) (@natematias) is a postdoc at the Princeton University departments of Psychology, Center for Information Technology Policy, and Sociology. He works with social media companies, news organizations, and online communities to test ideas for a flourishing internet and evaluate the social impact of online platforms. Nathan developed CivilServant as part of his PhD at the MIT Media Lab and MIT Center for Civic Media. Nathan has a background in tech startups and nonprofits. Nathan's research regularly appears in the news, and his writing has appeared in The Atlantic, PBS, the Guardian, and many others.
Eric Pennington (Data Architect) is hosted by the Center for Civic Media at the MIT Media Lab as the Data Architect for CivilServant. Prior to this he was in the Media Lab’s Social Machines group as a research engineer on the Electome. Eric will complete his MS in Computer Science at Georgia Tech with a focus in Interactive Artificial Intelligence. His interests include the intersection of AI and society, increasing widespread access to data for better collective decision-making, and wishing he were tall enough to be a pro basketball player.
Willow Brugh ( Facilitation Consultant), known as willowbl00, works with digital tools to enable coordination between response agencies and emergent response groups in areas affected by fast and slow crises. Bot studies citizen engagement and combining distributed and centralized decision making structures at the Center for Civic Media at MIT’s Media Lab. Previously bot has been a Professor of Practice at Brown University, an affiliate at the New England Complex Systems Institute, and a fellow at Harvard Law’s Berkman Center for Internet and Society. Willow looks at connections, systems, empowerment, and powerlessness and strives to both understand and improve whatever bot finds. Sometimes that’s with the Occupy Sandy Movement, sometimes it’s with the National Defense University. Bot has keynoted the IEEE Global Humanitarian Technology Conference. Willow has successfully worked with the FEMA Field Innovation Team for Hurricane Sandy, and was awarded at a ceremony at the White House for bit contribution.
Jason Baumgartner (Consulting Software Engineer) (@jasonbaumgartne) has worked in the IT field for Anheuser Busch, OneRiot and NDI (National Democratic Institute for International Affairs). Jason was NDI's lead software engineer and worked on a suite of tools called Demtools. Jason also maintains a real-time data ingest system that archives Reddit comments and posts in real-time. He is the creator and engineer behind RedditSearch.io
Audrey Chebet (Researcher) is an undergraduate in the Psychology Department with minors in Neuroscience and African Studies. As an avid Twitter user and a self-proclaimed feminist it only seemed sensible for her to combine her interest and develop a research project focused on making online spaces safer for women.
Jonathan Zong (Researcher, Software Engineer) is an undergraduate in the Computer Science and Visual Arts departments at Princeton University. He has worked with design and software at Google Design and Linked by Air, and is one of the creators of PolitEcho, a browser plugin that visualizes the political leaning of your Facebook friends and feed. Jonathan's work in information visualization and software design reflects his curiosity about human behavior within technologically mediated systems.
Betsy Levy Paluck (Researcher & Advisor) (@betsylevyp) is Professor in the Department of Psychology and in the Woodrow Wilson School of Public and International Affairs at Princeton University. Currently she also serves as the Deputy Director of the Kahneman-Treisman Center for Behavioral Science and Policy at Princeton University. Her research explores how people understand, follow, and disobey social norms, and has applied these ideas to topics including ethnic and political violence, corruption, bullying and conflict in schools, and violence against women.
Jonathan Penney (Researcher) (@jon_penney ) is a legal academic and social scientist who does research at the intersection of law, technology, and behavioral science. His work aims to understand technology’s role in public and private sector censorship, surveillance, and other legal/regulatory practices, including how people's rights, interests, and activities are impacted. He is a Research Fellow at the Citizen Lab at the University of Toronto’s Munk School of Global Affairs, a Research Associate of the Center for Information Technology Policy at Princeton University, and an assistant professor at Schulich School of Law, Dalhousie University, in Canada.
Cliff Lampe (Researcher) (@clifflampe) is an associate professor in the School of Information at the University of Michigan. His research focuses on the positive outcomes of computing platforms that support social interaction, including social media and civic technology. His approach blends social science research methods and computer science design perspectives.
Kevin Munger (Researcher) (@kmmunger) is a PhD Candidate in the Department of Politics at NYU and a member of the Social Media and Political Participation (SMaPP) lab. He studies the political implications of new forms of communication enabled by the internet and social media by developing novel text analysis and experimental methods, including the use of Twitter bots to perform online behavioral experiments.
Ethan Zuckerman (Advisor)(@EthanZ) is director of the Center for Civic Media at MIT, and an Associate Professor of the Practice at the MIT Media Lab. His research focuses on the use of media as a tool for social change, the role of technology in international development, and the use of new media technologies by activists.
Merry Mou (Researcher, early CivilServant Developer) worked with Nathan on CivilServant as a computer science masters student in the MIT Internet Policy Research Initiative. Merry is interested in studying and developing tools for internet governance and equality, and is currently a software engineer at a network security startup.
CivilServant has been designed to fill out public knowledge on the effects of moderation practices. Although causal knowledge on moderation and harassment is limited, practitioners and academics have been looking at these issues for over forty years. If you are facing online harassment or want to learn more about the state of academic knowledge on the issues, here are some resources:
Matias, J. N., Benesch, S., Earley, P., Gillespie, T., Keegan, B., Levy, N., & Maher, E. (2015). Online Harassment Resource Guide. Wikimedia Meta-Wiki: Research.
/r/modhelp is a reddit community for moderators to share tips. They offer links to in-depth resources on many issues faced by subreddit moderators.
The FemTechNet Center for Solutions to Online Violence keeps a list of advice and resources.
Friedman, J., Sarkeesian, A., Sherman, R. B. (2016). Speak Up & Stay Safe(r): A Guide to Protecting Yourself From Online Harassment. Feminist Frequency.
HeartMob is a peer support platform for people who are being harassed online.
Matias, J. N. et al. (2016). High Impact Questions and Opportunities for Online Harassment Research and Action. Produced by a group of 35 researchers, advocates, and platform representatives at an MIT workshop.
AnyKey is an advocacy organization dedicated to supporting diverse participation in esports.